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FAQ

  • Disclaimer & Rights
    Due to the nature of how magic works, results can not be guaranteed. Although there are well documented use of herbs in folklore, products sold through Lady Hearted Apothecary's Store are sold as curios only. Lady Hearted Apothecary is not responsible for any given outcome or result. Our products are not a substitute for professional medical care. The products are not intended to diagnose, treat, cure or prevent any health condition or disease. By purchasing these products you are stating that you are at least 18 years of age. All products should be stored away from the reach of children, pets or mentally challenged persons. Certain essential oils can irritate the skin. Lady Hearted Apothecary's products are not intended for internal ingestion. Pregnant women should avoid using any products containing essential oils. Lady Hearted Apothecary shall, under no circumstance, be liable for any direct, indirect, special, incidental, or consequential damages of any kind arising from, or in connection to, the use, misuse, or inability to use the materials and products available on said website. In no event shall Lady Hearted Apothecary total liability exceed the amount paid by the user for the materials or products. Products purchased through Lady Hearted Apothecary are non-refundable. All opened or used products purchased through Lady Hearted Apothecary are non-refundable. Please make sure you intend to order what you selected before you finalize the order. Please click on the products to read descriptions for each product. We do not accept returns for any other reason not related to a mistake at our end. The raw materials we offer are all natural and, as such, may vary in color, consistency and aroma from batch to batch. The customer agrees to hold Lady Hearted Apothecary harmless for any other costs other than those associated with the direct purchase price of the product purchased. Lady Hearted Apothecary does not refund shipping charges. Lady Hearted Apothecary is not responsible for products damaged in shipping, misdirected or redirected products, or any other circumstances out of Lady Hearted Apothecary's control. Product Bases: Herbs, Crystals, Purified Water, Essential Oils, Fragrances, Coconut Oil (carrier).
  • Returns, Exchanges & Cancellations"
    I don't accept returns, exchanges, or cancellations for any reason due to the nature of the products sold. However, please contact me if you have any problems with your order.
  • Free Shipping Restrictions & Exclusions
    USPS First Class free shipping offered for all orders over $35.00. Package must weigh under 15.99oz. Shipping weight is calculated at checkout. Expected time frame is 3 - 5 days*. USPS Priority Mail free shipping offered for all orders over $50.00. Priority Shipping is available for all orders over 16oz. or under 70 lbs. Shipping weight is calculated at checkout. Expected time frame is 1 - 3 days*. We DO NOT offer free shipping for USPS Priority Mail Express. *Expected Time Frame is not guaranteed by USPS or Lady Hearted Apothecary, the only guaranteed shipping is USPS Priority Mail Express*.
  • Shipping Processing Time & Customs
    Processing Time Normal Processing time for all orders is 7-10 days. Holiday/Sale Processing Time is 2-3 weeks, I do not expect for orders to take that long to ship out but due to sales I have to adjust my timeframe due to an influx of orders. Also, please only reach out if your order has exceeded the processing times stated as it takes away from me preparing orders to address shipping time frames when they are already given prior to ordering. Customs Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
  • How do I know it working and how long does it take for your products work?
    Everyone’s situation is different and requires different methods depending on your own personal circumstances. I have laid out different methods that have worked for me if you are new to the craft. Especially for love work, make sure that you are willing to accept the fact that you may need to move on or consult with a tarot reader first. Depending on your energy and willingness to manifest, our spelled oils,candles and sprays should show movement within days, weeks or sooner. The more you use our products the more you will discover how each item works specifically for you. As always, I am available for any questions.
  • Payment options
    Wix & Paypal only. Wix keeps your payment information secure and we never receive your credit card information.
  • When do you typically restock items?
    I typically do a restock of items on Sundays, however, depending on availability some items will have later restock dates.
  • My package is showing as delivered but I didn’t receive it. What do I do?
    We understand that mistakes happen and, in the event that there is a problem with your order, please contact us within 24 hours. The USPS is infamous about showing an item as delivered and it shows up a couple of days later, so please be patient. Once the package leaves our hands we have no control over it. Package theft, incorrect addresses and mishandling of packages by USPS (i.e delivered to wrong address) are not covered with shipping insurance and we will not replaced at our expense. Additionally, USPS insurance does not cover items shown as delivered. However, there are tips we can offer to help track it down.
  • Bulk, Private & Wholesale availability"
    I currently only offer Bulk, Private & Wholesale on 1oz Bath Salts and .33ml roller balls. Order must be a minimum of 200 items for bath salts and 100 items for roller balls which includes free ground shipping. Please send a message for more details and specifications.
  • Do your products come with instructions?
    Yes, there are instructions provided for the bath salts, oils, sprays and candles. Certain oils have specific instructions such as Love/Passion, Wealth, Marry Me and Bend Over. All other oils, sprays, bath salts and candles will have specific moon cycles or days of the week included with different ways you can use our oils.
  • I received a notification that my order was cancelled, but I do not know why?"
    I send out 3 messages prior to cancelling any order. Please make sure that when you order you check your messages. If I cannot obtain the information needed to create/ship your order within 48-72 hours, your order will be canceled and you will need to reorder.
  • My order came damaged, what do I do?"
    Please notify us within 24 hours of receiving your order and include the picture of the shipping box, damaged item(s) along with the order number. Your request will be responded to in 24 hours. All damages reported outside of the 24 hour time frame will not be honored.
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